Frequently Asked Questions
Answers to our most frequently asked questions. If yours is not listed, please write to us.
Creating your relief
I don't have a GPX file. Can I still order?
Yes. You can create a relief without any track, simply from a location, a mountain, or an area selected on the map. A GPX track is not mandatory.
And if you want a track but don't have it on hand: tell us which route you have in mind, and we will find or reconstruct it for you.
Can I import my Strava, Garmin, or Komoot activity directly?
From Strava, yes: connect your account directly in the configurator (the "Strava" button) and choose your activity — its track will appear on the map. We only read your activities; nothing is ever published to your account.
For Garmin, Komoot, and other platforms, export your activity from the relevant application, then import the file into our configurator. GPX, FIT, and TCX formats are accepted, as well as the ZIP file from a "Garmin Connect original export": there is no need to convert it. If you encounter any difficulty, write to us: we can review your case.
Does the relief accurately represent the terrain?
The relief is created from topographic data and designed to highlight the shapes of the terrain. Vertical exaggeration may be used to make the relief clearer and more aesthetic.
It is a decorative topographic representation, not a navigation tool or an exhaustive scientific model.
Can I see the result before production?
Yes. You create, view, and validate your relief in the configurator before placing your order. You are the one who confirms the framing and appearance.
Where do I find my Epic Trace code?
The configurator provides it when you save your project. Copy it, then paste it into the designated field on the product page. This is the code that tells us which relief to manufacture.
Ordering and modifications
Can I modify my project after ordering?
A modification may be possible as long as production has not started. We cannot guarantee it: contact our customer service as soon as possible with your order number.
Can I order multiple items?
Yes. For a large order, a club, or an event, ask us for a personalized quote.
Is the 3D file provided?
No. We sell a physical object, manufactured, assembled, and shipped. The 3D file is neither sold nor transmitted.
Personalization
Can I add an engraving?
Yes. The engraving can contain up to 2 lines, with a maximum of 40 characters per line, including spaces. You can include a first name, a date, a time, a distance, an elevation gain, the name of a race, a ranking, or a short message.
Who checks the engraving text?
You do. We engrave exactly what you have entered: check the spelling, numbers, and punctuation before validating. You can find your text in your cart and on your order confirmation.
Lead times and delivery
How long does it take to receive my order?
Your order is generally shipped within 7 to 15 business days after validation of your project and payment. The transit time then depends on the delivery method and destination.
During periods of high demand, this time may be extended. In such cases, we will notify you immediately: you will never discover a delay while waiting for your package. The lead time may also differ for professional orders or large series.
What are the delivery fees?
Delivery fees are added to the cart and calculated based on your destination and the chosen delivery method. They are not included in the product price.
Do you ship outside of France?
We deliver within Europe. Available destinations are displayed at checkout.
Manufacturing
Where is my relief made?
Your creation is designed, printed, engraved, and assembled in France. The oak base is made with a partner.
What is the relief made of?
The relief is 3D printed in light gray or dark gray, depending on your choice, with your track in the color you selected if you used a route. It is then mounted on an oak base.
Another question?
Write to us. We respond within 1 to 2 business days.